Commitment to Data Protection and Privacy
Condelix complies with all applicable community and national legal standards in the area of data protection, privacy and information security.
Condelix has implemented a Personal Data Protection System and an Information Security System in order to ensure regulatory compliance and demonstrate or demonstrate institutional responsibility in terms of data protection and information security, implementing all necessary technical and organizational measures, both to comply with the general legal regime of the Data Protection Law in force and to comply with the special legal regime of the General Data Protection Regulation, applicable from May 25, 2018. For any clarification or additional information or to exercise rights in this area, please contact Condelix by email at monica.guerra@condelix.pt.
Entity Responsible for Data Processing
Condelix – Mediação Imobiliária, Unipessoal Lda., with registered office at Cerdeira das Ervas, 4615-586 Macieira da Lixa, registered at the Felgueiras Commercial Registry Office, under the single registration and Legal Entity number 505225433, with a share capital of €5,000.00, hereinafter referred to as Condelix, is the entity responsible for the website www.condelix.pt and the computerized applications, hereinafter referred to as channels or applications, through which Users, Service Recipients or Customers have remote access to Condelix services and products that are presented, marketed or provided, at any time, through them.
The use of channels or applications by any User, Service Recipient or Customer may imply the carrying out of personal data processing operations, the protection, privacy and security of which by Condelix, as the entity responsible for the respective processing, is ensured, in accordance with the terms of this Data Protection and Privacy Policy.
For data controller contacts purposes, please send an email to monica.guerra@condelix.pt, describing the subject of the request and indicating an email address, a telephone contact address or a correspondence address.
For any other purpose, the following general Condelix contacts may be used:
– Postal Address: Rua Agostinho da Silva Rocha, n.º 440, 4475-451 Nogueira da Maia
– E-mail: comercial@condelix.pt
– General Telephone: 919000337
Collection and Processing of Personal Data
Condelix processes personal data strictly necessary for the provision of information and the operation of its channels, in accordance with the uses made by Users, Service Recipients or Customers, whether those provided by Users, Service Recipients or Customers for the purpose of registering orders or obtaining information, or those provided by those for the purpose of joining those channels, or those resulting from the use of services provided by Condelix, such as access, queries, instructions, transactions and other records relating to their use.
In particular, the use or activation of certain channel features may involve the processing of several direct or indirect personal identifiers, such as name, home address, contact details, device addresses or geographic location, provided that the User, Service Recipient or Customer has given express consent to this.
In all cases, Users, Service Recipients or Customers will always be informed of the need to access such data in order to use the functionalities of the channels in question.
Personal data collected by Condelix are processed electronically, in certain cases automatically, including the processing of files or the definition of profiles and within the scope of the management of the pre-contractual, contractual or post-contractual relationship with Users, Service Recipients or Customers, in accordance with current national and community regulations.
Categories of Personal Data Processed
The personal data of Users, Service Recipients and Customers may include, for example, name, contact details, home and/or work address, email address, information about expectations regarding a particular property, or information about how you use the Website, or how you interact with Condelix.
Condelix collects personal data from the User, Service Recipient or Customer, for example, when they establish contact through the forms available on the Platform, explore the Website (even if they only search for properties), or contact us by telephone. You may also receive personal data from the User, Service Recipient or Customer through service provider partners on behalf of Condelix.
Condelix also automatically collects, based on the use of the Platform by Users, Service Recipients and Customers, technical information, in particular, the Internet Protocol (IP) address of the device that the User, Service Recipient and Customer is using to access the Platform, the time zone, the operating system and the type and version of the browser used; information about your visit, including the websites from which you access the Website www.condelix.pt and the websites accessed from this Platform, date and time of the visit, properties consulted, services viewed, duration of the visit, response time of the Website pages, interactions with the functionalities provided and other data relating to your interaction with the Platform. The use of the Platform may be monitored, so that the Website's usage patterns can be analyzed and interpreted in an aggregated and anonymous manner, thus allowing us to improve service levels and meet the expectations of Users, Service Recipients and Customers.
If you wish to limit the information that Condelix automatically collects whenever you use the Website, please see the Cookie Policy. It is important to emphasize that limiting the collection and use of personal data may mean that Condelix is no longer able to provide the service it proposes on its real estate portal.
Legal Principles
All data processing operations comply with the fundamental legal principles in the area of data protection and privacy, namely regarding their circulation, lawfulness, fairness, transparency, purpose, minimization, conservation, accuracy, integrity and confidentiality, and Condelix is available to demonstrate its responsibility towards the data subject or any other third party that has a legitimate interest in this matter.
Legitimate Basis
All data processing operations carried out by Condelix have a legitimate basis, namely, either because the data subject has given his/her consent to the processing of his/her personal data for one or more specific purposes, or because the processing is considered necessary for the performance of a contract to which the data subject is a party, or for pre-contractual steps at the request of the data subject, or because the processing is necessary for compliance with a legal obligation to which the controller is subject, or because the processing is necessary for the purposes of the legitimate interests pursued by Condelix or by third parties.
Purpose of Processing
All personal data processed within the scope of Condelix channels are exclusively intended for the provision of information to Users, for the management of the personal information of Service Recipients considered necessary for the purposes of managing the relationship or communication, as well as for the provision of services contracted by Customers and, in general, for the management of the pre-contractual, contractual or post-contractual relationship with Users, Service Recipients or Customers.
The personal data collected may also, and eventually, be processed for statistical purposes, for information dissemination or promotional actions and for commercial or marketing actions, especially to promote actions to publicize new features or new products and services, through direct communication, whether by correspondence, email, messages or telephone calls or any other electronic communications service, and this data may be transmitted to other companies of the Condelix Group for the same purposes.
Prior information and the collection of express authorization for these latter purposes are always ensured, Users, Service Recipients or Customers may, at any time, exercise their right to object to the use of their personal data for purposes other than the management of the contractual relationship, namely for marketing purposes, for sending informative communications or for inclusion in lists or information services, and to do so, they must send a written request to Condelix, in accordance with the procedures indicated below.
Data Retention Periods
Data collected by Condelix will be stored on servers located within the European Union.
The period of time during which data is stored varies depending on the purpose for which the information is processed. Condelix will keep users' personal data as long as they are active users of its channels. If a user does not interact with any of the features available on the channels for a period of 3 (three) years, their absence will be interpreted as a manifestation of disinterest in maintaining an active registration and Condelix will make efforts with its associated Real Estate Consultants network to ensure that their personal data is eliminated from all databases in which they appear.
There are legal requirements, however, that require data to be kept for a minimum period of time. Therefore, and whenever there is no specific legal requirement, the data will be stored only for the minimum period necessary for the purposes that motivated its collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission, after which Condelix will make efforts to ensure that the respective personal data are eliminated from all databases in which they appear.
Communication of Data to Other Entities
The provision of information or the provision of services by Condelix to its Users, Service Recipients or Customers through the channels may eventually imply the use of services from third-party subcontracted entities, for the provision of certain services, which may imply access, by these entities, to personal data of Users, Service Recipients or Customers.
In these circumstances and whenever necessary, Condelix will only use subcontracted entities that provide sufficient guarantees of implementing appropriate technical and organizational measures in a way that the processing meets the requirements of the applicable standards.
Condelix employees and associated Real Estate Consultants may have access to the personal data of Users, Service Recipients or Clients, although they are covered by an obligation of confidentiality in relation to the data to which they have access.
Condelix employees and associated Real Estate Consultants are duly informed of the importance of complying with this legal duty of confidentiality and are responsible for complying with this obligation of confidentiality.
The website www.condelix.pt uses Google Analytics for Display services, namely the remarketing function. This function consists of displaying advertisements to users who have already visited the Platform.
Users, Service Recipients or Customers may opt out of Google Analytics for Display Advertisers and not be exposed to Google Display Network advertisements. To do this, you can access the Ads Preferences Manager and the Analytics Opt-out Browser Add-on.
Condelix may promote remarketing practices to advertise online, which means that users who do not “opt-out” of the Google Display Network through the methods already mentioned may be exposed to Condelix advertisements on the Google content network. Third-party entities, such as Google or Facebook, may display Condelix advertisements on websites in their content networks. Third parties, such as Google or Facebook, may also use Cookies (such as Google Analytics and DoubleClick Cookies) that serve to optimize advertisements based on information from users' past visits to the Website.
Data Recipients
Except in compliance with legal obligations, under no circumstances will personal data of Users, Service Recipients or Customers be communicated to third parties that are not subcontracted entities, Condelix Group companies or legitimate recipients, nor will any other communication be carried out for purposes other than those mentioned above.
International Data Transfers
Any transfer of personal data to a third country or an international organization will only be carried out within the framework of compliance with legal obligations or ensuring compliance with applicable Community and national legal standards in this matter.
Security Measures
Taking into account the most advanced techniques, the costs of application and the nature, scope, context and purposes of the processing, as well as the risks, of varying probability and severity, for Users, Service Recipients or Customers, Condelix and all entities that are its subcontractors apply the appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
To this end, several security measures are adopted in order to protect personal data against its dissemination, loss, misuse, alteration, processing or unauthorized access, as well as against any other form of unlawful processing.
It is the sole responsibility of Users, Service Recipients or Customers to keep access codes secret and not share them with third parties. In the particular case of computer applications used to access channels, they must also maintain and keep access devices in safe conditions and follow the security practices recommended by manufacturers and/or operators, especially regarding the installation and updating of necessary security applications, in particular, among others, antivirus applications.
If it is necessary to subcontract services to third parties that may have access to the personal data of Users or Customers, Condelix's subcontractors will be obliged to adopt security measures and protocols at the organizational level and the technical measures necessary to protect the confidentiality and security of personal data, as well as to prevent unauthorized access, loss or destruction of personal data.
Exercise of the Rights of Personal Data Holders
Users, Service Recipients and Condelix Customers may, as holders of personal data, at any time, exercise their data protection and privacy rights, in particular the rights of access, rectification, erasure, portability, limitation or opposition to processing, under the terms and with the limitations provided for in the applicable regulations.
Any request to exercise data protection and privacy rights must be addressed, in writing, by the respective holder, to Condelix, in accordance with the procedure and contact described below.
Complaints or Suggestions and Incident Reporting
Users, Service Recipients and Condelix Customers have the right to file a complaint, either by registering the complaint in the Complaints Book or by filing a complaint with the regulatory authorities.
Users, Service Recipients and Condelix Customers may also make suggestions via email sent to monica.guerra@condelix.pt.
Incident Reporting
Condelix has implemented an incident management system within the scope of data protection, privacy and information security.
If any User, Service Recipient or Customer wishes to report the occurrence of any situation of personal data breach, which causes, accidentally or unlawfully, the destruction, loss, alteration, disclosure or unauthorized access to personal data transmitted, stored or subject to any other type of processing, they may contact Condelix through the general contacts described above.
Changes to the Privacy Policy
In order to ensure its updating, development and continuous improvement, Condelix may, at any time, make any changes that are considered appropriate or necessary to this Data Protection and Privacy Policy, ensuring its publication on the different channels to guarantee the respective transparency and information to Users, Service Recipients and Customers.
Express Consent and Acceptance
The terms of the Data Protection and Privacy Policy are complementary to the terms and provisions, regarding personal data, provided for in specific communication and/or dissemination campaigns for Condelix products or services that may be carried out.
The free, specific and informed provision of personal data by the respective holder implies knowledge and acceptance of the conditions contained in this Policy, considering that, by using the channels or by making their personal data available, Users, Service Recipients and Customers are expressly authorizing their processing, in accordance with the rules defined in each of the applicable channels or collection instruments.
Contacts
To exercise any type of data protection and privacy rights or for any matter relating to data protection, privacy and information security, Users, Service Recipients and Condelix Customers may contact us via email at monica.guerra@condelix.pt, describing the subject of the request and indicating an email address, a telephone contact address or a correspondence address for reply.